Feedback is for experience and for feature requests. A defect belongs in a support ticket instead, where it is tracked against your account and can be replied to. The division is deliberate rather than a matter of preference.
The two categories
- Experience. How something works, or does not work well, in practice.
- Feature. Something Calamus does not do that you want it to.
Submitting
Settings, under Feedback. A submission includes a category, a title and your description, and generates a notification to us.
What happens to it
Feedback is read by the people who build Calamus. It is not a ticket and has no reply thread; if you need an answer, open a support ticket instead.